Privacy Policy

Presence App and Platform ("Presence," "we," or "us") is responsible for this website and related services. This Privacy Policy explains how we process personal data when you use the Presence platform website. Please read it before using the Service.

We take reasonable steps to protect confidentiality and security. For questions, contact admin@presenceplatform.ca.

Our commitment

We do not sell your personal information. Presence does not sell, rent, or trade your personal data to third parties for their own marketing, profiling unrelated to the Service, or as a standalone product. Any sharing is limited to what this policy describes—for example, service providers who help us run the platform under contract, or disclosures required or permitted by law.

We strive to operate ethically and in good faith, and to comply with all applicable privacy and data-protection laws, regulations, and the practices set out in this Privacy Policy and any related notices we publish.

Information we collect

When you visit the site, we may automatically collect certain information about your device and browser (such as IP address, time zone, and cookies), and how you interact with pages ("Device Information"). When you register or use features, we collect information you provide (such as name, email, organization, address, or payment details where applicable) to provide the Service.

Why we process your data

We process data to operate the website, provide features you request, maintain security, detect abuse, comply with law, and understand aggregated usage. We aim to collect only what is reasonably necessary. Statistical information is generally not used to identify you individually unless needed for security or legal reasons.

You may browse parts of the site without identifying yourself. Some features require personal data; if you choose not to provide it, those features may be unavailable. If you are unsure what is required, contact us at admin@presenceplatform.ca.

Your rights

Depending on where you live, you may have rights such as:

• The right to be informed and to access your data;
• The right to rectification, erasure, or restriction of processing;
• The right to data portability and to object to certain processing;
• Rights relating to automated decision-making, where applicable.

To exercise a right, contact us using the email above. If you are in the European Economic Area, we may process data to perform a contract with you or for our legitimate interests, and information may be transferred outside Europe, including to Canada and the United States, with appropriate safeguards where required.

Canadian residents may have rights under PIPEDA, including access, correction, and the ability to complain to the Office of the Privacy Commissioner of Canada.

Links to other websites

Our site may link to third-party sites we do not control. We are not responsible for their privacy practices. Please read their policies when you leave our site.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Legal disclosure

We may disclose information if required by law, to comply with legal process, or to protect our rights, your safety, or the safety of others.

Safety, CSAE/CSAM reports, and child protection

Presence is committed to child safety and to addressing child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) in line with our published standards in the Terms and Conditions (including the section titled "Child safety standards: CSAE and CSAM (Presence)").

When you use in-app feedback or reporting, email us, or otherwise contact us about safety concerns (including reports related to CSAE or CSAM), we may process the information you provide—including account identifiers, message content, attachments, timestamps, and technical logs—as needed to investigate, prevent abuse, enforce our policies, comply with applicable child-safety and other laws, and cooperate with law enforcement or competent authorities where required or appropriate.

We may retain such information for as long as necessary to fulfill these purposes and meet legal obligations, including preservation requirements. For our child-safety point of contact, see the Terms or write to admin@presenceplatform.ca.

Mobile application

Last updated: May 10, 2026. The Presence mobile app has additional privacy practices. By using the App, you consent to those practices. A summary follows; see also presenceplatform.ca/privacy-policy for the full mobile policy where applicable.

What we collect in the App

We may collect:

• Account and profile: name, email, password, profile details, and optional location or preferences;
• User content: posts, comments, reviews, and similar content you submit;
• Automatically: device type, OS, identifiers, usage data, crash logs, and approximate or precise location if you grant permission;
• Organizations: if you register a business or group, business name, description, contact, hours, logo, and related listing data.

How we use and share information

We use information to provide and improve the App, secure accounts, send notices, respond to requests, personalize experience, analyze trends, prevent fraud, and comply with law. Some profile or listing information may be public. We may share data with service providers (e.g., hosting, analytics, support) who assist us, subject to contracts. We do not sell personal information as described in "Our commitment" above. We may disclose information for legal reasons or business transfers (e.g., merger), as permitted by law.

Retention and security

We retain data as long as needed to provide the App and meet legal obligations. We use measures such as encryption in transit and at rest where appropriate, access controls, and limited internal access. You may delete your account where the App supports it, subject to legal retention exceptions.

Your choices and rights

You can access or update account information in the App where available, control location through device settings, and opt out of marketing where offered. Residents of California, the EEA, Canada, and other regions may have additional rights described in our full mobile policy.

Children

The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe we have done so.

International transfers and changes

Information may be processed in Canada, the United States, or other countries where providers operate. We may update this policy and will provide notice of material changes by reasonable means.

For App privacy questions: admin@presenceplatform.ca. Terms and Conditions apply to use of the Service.